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Making voice chatbots more effective by design

Professor Yuqian Xu shows making voice chatbots sound more human can harness automation to improve operational performance.
iPhone stock close up

Buyer and seller beware

Professor Fei Long examines the online retail marketplace’s incentive to manipulate the appeal of products for consumers.

From scams to stocks, how we make sense of the economy

What people feel about the economy can be quite different from what is actually happening, writes Professor Camelia Kuhnen.
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Cutting sugar without reducing sales

Research by Professor Kristopher Keller suggests a solution to the soda dilemma.
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You can be too careful

Researchers show what happens when leaders focus too much on preventing errors.
Celine Fei

Using big data to help small businesses

Celine Fei studies frictions that arise in financing entrepreneurship, such as drivers of racial disparity in small business lending.
Group of business people having business discussion in the office.

What’s race got to do with it?

Research shows that Black women negotiators receive more favorable offers and outcomes compared with white women and Black men.

Focused female student using a laptop to look up a solution for her experiment to complete her final project.

Bridging the gender gap in entrepreneurship

Researchers study personal wealth’s role in selling a patent – and if more wealth closes the gender gap in patent sales.
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Sleep and awe

Awesome dreams fuel resilience at work, researchers from UNC Kenan-Flagler reveal.
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Managing innovation

Does being close to headquarters help or hinder corporate innovators? UNC Kenan-Flagler researchers look for answers.

How a values-based approach advances DEI

A new model for developing diversity, equity and inclusion in the organization can increase employee satisfaction.

Collaborating to cut hospital costs

Researchers and alumni collaborated to solve a problem. Their solution could save a hospital millions of dollars a year.

Deciding who you trust

Professor Alison Fragale studies how status and power affect our perceptions of trustworthiness.

The good fight

Professor Chris Bingham writes a playbook for creating and sustaining innovation.

Don’t call us

Customers would rather hold the line than get callbacks, UNC Kenan-Flagler researchers show.