Research by Professor Yuqian Xu shows that good bots don’t just listen, they anticipate why the customer called.
Researchers at UNC Kenan-Flagler explore if virtual nurses could provide a solution to a major healthcare problem.
Professor Yuqian Xu brings her research on operations and digital platforms into the classroom.
Professor Yuqian Xu shows making voice chatbots sound more human can harness automation to improve operational performance.
This fall we welcomed nine talented full-time faculty members and two post-doctoral research associates to our community.
Professor Kimberley Williams was nominated by UNC Kenan-Flagler and selected by Poets & Quants as one of the best undergraduate business professors in ...
Professor Arzu Ozoguz was nominated by UNC Kenan-Flagler and selected by Poets & Quants as one of the best undergraduate business professors in the wor...
Professor Brad Hedricks was nominated by UNC Kenan-Flagler and selected by Poets & Quants as the one of the best undergraduate business professors in t...
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