Burnout. It is so common that the World Health Organization (WHO) identified it as an “occupational phenomenon” in May 2019.
Although not classified as an actual medical condition, WHO defines burnout as “a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.”
What’s the key to avoiding burnout? Build your own personal resilience, says Robert Goldberg, an affiliate faculty member at UNC Kenan-Flagler, by deepening your understanding of burnout and its characteristics.
Three dimensions characterize burnout, according to WHO:
During our 2019 MBA@UNC Alumni Immersion, Goldberg led “Building Resilience, Avoiding Burnout.” In an interactive exercise, alumni explored dynamic “energy zones” that people need to be aware of and manage to avoid burnout. Adapted from “The Power of Full Engagement” (Loehr & Schwartz, 2003), the zones and their characteristics are:
The key to staying in the performance zone is to move into the recovery zone before you enter the burnout zone. Goldberg says you can recover every day, even a little bit, by managing four types of energy:
Building personal resilience is another way to maintain peak performance. Goldberg defines resilience as the ability to become strong, healthy and successful after something bad happens.
Goldberg shared the five factors for resilience capability:
A majority of the alumni use physical energy to build resilience but said they would like to build their capabilities across all five factors.
To wrap up the session, Goldberg shared the Roffey Park Survey to determine individual resilience capability indexes. It determines if someone is better at adapting to stressful situations than others, recovers quickly from adverse experiences and reacts positively to change.