Career Opportunities

The Opportunity
This position has day-to-day responsibility for all operational aspects of program management delivery of Executive Development programs that are delivered in Chapel Hill, NC, other locations within the US, and globally.

Primary responsibilities include:

• Directs operations for executive development programs; develops operating procedures and policies for program delivery efforts; leads efforts for continuous quality improvement through developing effective operating procedures designed for highest level of customer service for participating global organizations
• Manages team of program managers (approximately 10 direct reports) to maximize customer and participant experience
• Manages the day-to-day relationship and processes for Executive Development with external partner managing the Executive Development Conference Center; partners with them to ensure the highest quality operations
• Develops processes for quality of all program materials to ensure materials are in formats consistent with the branding of Kenan-Flagler and UNC
• Oversees the management of all external vendor contracts, including those for conference center and hotel facilities worldwide for off-site deliveries
• Manages various aspects of client contracts as well as contracts with external delivery partners
• Responsible for various business systems that support program delivery, client relationship management and program data, and financials
• Establishes good working relationships with clients; develops and maintains a highly professional executive development atmosphere and customer service level at all times with clients and individual executive participants
• Contributes ideas and feedback in strategic planning efforts; keeps abreast of industry trends and competitor offerings

The Successful Candidate will Possess the Following Skills and Abilities:

• Strong customer focus
• Ability to develop new techniques, approaches and methods and to create innovative solutions
• Ability to handle multiple projects with frequent deadlines in a fast paced, high-visibility environment
• Demonstrated ability to work effectively, efficiently and independently, following through on assignments with minimal direction and supervision, with the ability to make independent judgments and/or decisions and to discern when action of a higher level is required
• Proactive attitude, with the drive to initiate projects and new processes. Skill in organizing material, information, and people in a systematic way to optimize efficiency and minimize duplication of effort
• Excellent interpersonal skills to interact effectively and diplomatically with members of corporate and professional organizations, faculty and university constituents, and program participants from diverse backgrounds to promote executive development
• Ability to establish and maintain professional and effective working relationships with faculty, staff, and executive prospects and clients
• Strong proficiency using various hardware and software programs: Word, Excel, PowerPoint, Adobe, Salesforce, etc.
• Excellent verbal, written, presentation and listening communication skills
• Excellent organizational skills and superior attention to detail

Experience and Education
Five to seven years of experience in organizational development, executive development or university administration is strongly preferred. Operations management or project management in a related field will also be considered. Managerial experience supervising multiple professional and support staff is required; experience managing and negotiating vendor contracts is strongly preferred. An undergraduate degree in business or a related field is required; a master’s degree in a relevant field is preferred.

To apply, please send a cover letter clearly indicating the position you are applying for (Position #585) along with your resume to execdev_jobs@unc.edu by the application deadline of June 28, 2021.

Cover letters should be addressed to:
Chair, Director of Operations Search Committee
Executive Development
Kenan-Flagler Business School
University of North Carolina at Chapel Hill

Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.

This position is in the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill and is not a University or State of North Carolina position.

The Opportunity:
We are looking for a self-motivated Office Manager to support our team. In joining the team, the primary responsibility will be to support Executive Development leadership for calendaring, travel, and expenses, client and prospect meetings, along with general office management responsibilities. The candidate will also provide Human Resources administrative support.

Specific responsibilities include:

• Managing and maintaining the schedule for the President of Executive Development and other senior-level Directors
• Providing general administrative support for President and Directors and communicating with their clients and prospects as needed when the President and Directors are unavailable
• Coordinating various client and prospect meetings
• Arranging travel for domestic and international meetings
• Processing invoices and account reconciliation
• Supporting various HR related activities, policies, processes, and procedures
• Supporting administrative processes for new hire onboarding
• General office management duties
• Special projects as assigned

Qualifications and Experience:
Candidates should possess the ability to work in a fast-paced environment and effectively manage deadlines for multiple priorities, as well as exhibit excellent oral communication, telephone, and people skills. The ideal candidate for this role is well organized and highly flexible with attention to detail, good judgment, a high level of customer service and demonstrated tact and diplomacy. Due to the nature of our client base, the candidate must demonstrate flexibility and efficiency with a high degree of professionalism. The candidate must maintain confidentiality in handling highly sensitive information.

Minimum qualifications include a bachelor’s degree or an equivalent combination of training and experience. A minimum of one to two years of administrative experience required. Extensive experience with all Microsoft Office programs is necessary. This position may require some overtime including evening and weekend work.

To Apply:
Please send a resume and cover letter indicating the position you are applying for (Position #575) to the Executive Development Office Manager Search at execdev_jobs@unc.edu by the closing date of June 22, 2021. Salary range for this position is $44,000-$48,500.

Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.

This position is in the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill and is not a University or State of North Carolina position.