Curtis P. McLaughlin works at the intersection of business and health care. He is an adjunct professor and emeritus professor at UNC Kenan-Flagler; professor emeritus of health policy and administration at the School of Public Health; and senior research fellow emeritus, Sheps Center for Health Services Research.
He has held research management and technical service positions with Union Carbide Corporation and Graphic Controls Corporation and served as a consultant for many organizations and private corporate clients, including the American Association of Medical Colleges, Ford Foundation, Pfizer, GlaxoSmithKline and the World Health Organization.
He has taught courses for Harvard Business School and Harvard School of Public Health, London Business School, the Physician Executive MBA at University of Tennessee, Knoxville, and at universities in Finland, India and Venezuela.
Dr. McLaughlin teaches "Topics in Health Care Management" and has directed a number of health industry-related programs for executives.
He is author or co-author of over 250 articles, books, monographs and cases, including three editions of Continuous Quality Improvement in Health Care and, in 2008, Health Policy Analysis: An Interdisciplinary Approach.
His research examines the implementation of total quality management in health care organizations; management of focused service delivery facilities, especially mass customization of health care; and policy and implementation issues related to health information technology. His articles have appeared in Harvard Business Review, Management Science, Sloan Management Review, Journal of Operations Management, New England Journal of Medicine, Health Affairs, Health Care Management Review, Medical Care and the International Journal of Service Industry Management.
He received his DBA and MBA from Harvard Business School and his BA in chemistry from Wesleyan University.